Frequently Asked Questions
Frequently Asked Questions
How long does shipping take?
Most orders ship within 3–5 business days and typically arrive within 5–8 business days depending on your location.
Do you offer free shipping?
Yes—free shipping is available on all saddles within the contiguous United States.
Where do your products ship from?
We partner with trusted U.S. suppliers and manufacturers to fulfill orders efficiently and safely.
Can I return my order?
Due to the size and nature of our products, returns are limited to items that arrive damaged or defective. If you experience an issue, please contact us within 3 days of delivery.
What if my item arrives damaged?
Please contact us within 3 days of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue.
How do I know which saddle is right for my horse?
Choosing the right saddle fit is essential for comfort and performance. We recommend reviewing our Saddle Guides or contacting us for assistance.
Do you carry products for wider horses?
Yes—many of our saddles are available in Wide Tree options, designed for broader-backed horses.
Will I receive tracking information?
Yes, tracking details are sent via email once your order ships.
Can I cancel my order?
Orders may be canceled within 48 hours. After that, fees may apply if the order has already been processed or shipped.